Viking Sauna Co. – Return & Refund Policy

Effective Date: March 1, 2026

At Viking Sauna Co., we stand behind the quality of our products. Due to the size, customization, and nature of sauna products, the following return policy applies:

1. Order Cancellations

• Orders may be cancelled within 24 hours of purchase for a full refund.

• After 24 hours, orders may be subject to a cancellation fee if materials have already been ordered or production has begun.

• Custom or made-to-order saunas cannot be cancelled once production begins.

2. Returns

Because our saunas and heaters are large, specialty items:

• All sauna sales are final once shipped.

• We do not accept returns on assembled, installed, or used saunas.

• Accessories (thermometers, buckets, ladles, etc.) may be returned within 14 days of delivery if unused and in original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Damaged or Defective Products

If your sauna arrives damaged:

• You must notify us within 48 hours of delivery

• Provide clear photos of packaging and damage

• Do not discard packaging until claim is processed

We will work quickly to:

• Replace damaged components

• Ship replacement parts

• File freight claims when applicable

4. Freight Shipments

All saunas shipped via freight must be inspected upon delivery.

If damage is visible:

• Note it on the delivery receipt before signing.

• Take photos immediately.

Failure to document freight damage at delivery may limit our ability to file a claim.

5. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days.

Original shipping fees are non-refundable.

6. Warranty

All Viking Sauna Co. products are covered under our separate Limited Warranty Policy. Warranty claims are not considered returns.

If you have questions, contact us at:

📧 sales@vikingsaunaco.com
📞 208-567-9385