Shipping Policy

1. Shipping Destinations

Viking Sauna Co. currently ships to addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations at this time.

If you are unsure whether your address qualifies, please contact us at sales@vikingsaunaco.com before placing your order.

2. Shipping Rates

For custom or oversized orders, shipping costs will be calculated and communicated during the order confirmation process. Final shipping charges must be agreed upon before your order is dispatched.

3. Lead Times & Order Processing

Because every sauna is built to order, lead times vary depending on current order volume and product complexity. Please contact us before ordering for our most up-to-date lead time. Orders are processed in the sequence they are received.

Once your sauna is complete and handed off to the freight carrier, you will receive a shipment confirmation along with tracking information.

Estimated transit times provided by the freight carrier are not guaranteed. Viking Sauna Co. is not responsible for carrier delays resulting from weather, high freight volume, or other circumstances outside our control.

4. How LTL Freight Delivery Works

LTL freight shipping differs from standard parcel delivery. Here is what you can expect:

• Your sauna will ship on a pallet via a regional or national freight carrier.
• Once your shipment arrives at the local freight terminal, the carrier will contact you by phone and/or email to schedule a delivery appointment.
• Standard delivery is curbside only — the driver will unload the pallet at the end of your driveway or nearest accessible curb. Moving the sauna from curbside is the customer's responsibility.
• Someone must be present at the delivery address to receive and sign for the shipment.
• Delivery to upper floors, interior rooms, or locations requiring special access is not included in standard shipping and may incur additional charges.

5. Scheduling Your Delivery

Once your shipment arrives at the local freight terminal, you must respond within 3 days of the carrier's first contact attempt to schedule your delivery appointment. Both the freight carrier and Viking Sauna Co. will make up to two (2) contact attempts each — via phone and email — for a combined total of four (4) attempts.

If we are unable to reach you after all four attempts, your unit will be rerouted back to our facility and a $1,495 rerouting fee will apply. Please ensure your contact information is accurate and that someone is available to receive your delivery.

Viking Sauna Co. is not responsible for missed delivery attempts caused by inaccurate, outdated, or incomplete contact information provided by the customer.

6. Additional Delivery Fees

The following circumstances may result in additional charges billed to the customer:

• Delivery rescheduling or changes made after the shipment has left our facility
• Redelivery attempts resulting from a missed appointment
• Storage fees incurred at the freight terminal due to delayed scheduling by the customer

7. Inspecting Your Delivery

Before signing the delivery receipt, carefully inspect all packaging for signs of damage. While minor scuffs on outer cartons are common after a long freight journey, visible damage to the sauna itself must be addressed immediately.

If you observe physical damage at the time of delivery:

• Write "damaged" on the delivery receipt before signing.
• Photograph the packaging and the damaged areas of the product.
• Notify us within 48 hours of delivery by emailing your photos and a description to sales@vikingsaunaco.com.

Damage claims not reported within 48 hours of delivery may not be eligible for resolution through the freight carrier. Shipping damage is handled separately from manufacturing defects and is not covered under the Limited Warranty.

8. Questions & Support

If you have questions about your shipment, need to update your delivery information, or want to check on your order status, reach out anytime:

We aim to respond to all inquiries within 1–2 business days.

Viking Sauna Co. reserves the right to update or modify this Shipping Policy at any time. The version in effect at the time of your purchase governs your order.